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RELIABLE WORLDWIDE FOR YOUR DRIVE SYSTEMS
Technical Customer Support
Our Technical Customer Support keeps your drive systems running reliably and efficiently—worldwide, 24/7. We deliver tailored maintenance, diagnostics, and optimization solutions to boost system performance and prevent downtime. With expert know-how, advanced diagnostics, and smart service strategies, we help maximize productivity and ensure long-term reliability.
Our Services at a Glance:
- Fast support for complaints and technical issues
- Maintenance and repair of VEM and third-party systems
- Condition monitoring and diagnostics for maximum system availability
- Retrofits & upgrades to optimize your drive systems
- Customized consulting & training for your staff
With our 24/7 hotline, global on-site service, and extensive spare parts inventory, we guarantee short response times and top-tier quality. Rely on VEM – your trusted partner for sustainable, high-performance drive solutions!
Claims Management
- Management and processing of claims
- Escalation handling for complex cases
Repairs
- Service and repair for VEM and third-party equipment
- Available on-site or at our Dresden service center
Drive System Service
- Comprehensive lifecycle support for lasting system performance
- Expert commissioning and preventive maintenance
Modernization (Retrofit)
- Power upgrades to meet future performance demands
- Sensor and monitoring retrofits for predictive maintenance
Consulting & Training
- Tailored training programs for your staff
- Technical documentation and engineering drawings
- Lifecycle cost assessments for optimized investment planning
Special Diagnostics
- Proactive condition monitoring for early detection of potential failures
- Precise partial discharge (PD) measurements to identify insulation issues
- In-depth vibration analysis to uncover mechanical irregularities
- Discover our machine diagnostics
Test Facility Services and Contract Manufacturing
Thanks to our state-of-the-art and high-performance testing equipment, we are able to offer you a wide range of test facility services—including routine, type, and system tests—as an independent partner. Upon request, we also carry out special tests as part of product development. Our company has the necessary expertise and extensive experience in meeting the testing requirements of various national and international certification bodies (e.g., IBexU, DNV.GL, Lloyd’s Register of Shipping, Bureau Veritas, TÜV Nord, Deutsche Bahn). On request, we will provide you with detailed test plans tailored to your needs.
Technical Specifications of Our Test Facilities
- Control room with separate visitor area
- 876 m2 active test area for large machine testing
- 150 m2 active test area for medium-sized machines
- 6 MW grid test capacity (50 Hz / 6.3 kV / max. torque 580 kNm)
- 5 MW variable frequency test capacity
- Synthetic testing up to 35 MW
- Voltage range from 400 V to 15 kV
- Frequency range up to 80 Hz
- Testing of traction motors up to 2.5 kV / 700 kW / 200 Hz
- Testing of 2-pole machines up to 4 MW at 50 Hz
- Direct connection to 20 kV grid within the test field
- 100 m2 test pit for vertical machines with 4 MW capacity
- 200 t crane capacity, crane hook height 9 m
- Connections for cooling water and oil supply
Contract Manufacturing
With our state-of-the-art facilities and equipment, we offer contract manufacturing services in electrical machine engineering as well as mechanical processing of very large components and assemblies. Take advantage of our advanced factory capabilities:
- Large-scale boring mill
- Heavy-duty turning equipment
- Laser cutting systems
- Punching machines
- Impregnation systems
- Coil winding equipment
- Balancing and overspeed testing system (Schenck) for rotor weights up to 63 t and speeds from 150 to 4000 rpm
